Every day across the HVAC industry, our contractors and technicians face many safety hazards that can put both themselves and their customers in harm's way. But while it’s the industry standard to educate teams on general HVAC regulations, it’s too common for operators to skimp over the basics of common safety hazards, including how to avoid illness and injury.

Welcome back, HVAC and plumbing experts! The team here at JB Warranties hopes you’ve had a great start to 2023, with nothing but smooth operations at each step. As the short month of February has quickly ended (and March is underway!), now is the time to recap the top industry news, trends, and topics in our monthly JB Warranties’ Round-Up.

Online searches serve as the leading method of connecting customers to HVAC and plumbing businesses, and in 2023, that’s not projected to change. With most home and business owners heading to search engines like Google to find a service provider, it’s never been more important to understand search engine marketing (SEM) to maximize lead generation all year.

When leveraging social media for lead generation when it comes to the plumbing and HVAC industries, it’s common to see the same go-to networks, like Facebook, Twitter, and Instagram, as contenders to gain prospects. It’s also just as common for LinkedIn — the social media platform geared explicitly toward professionals of all sectors — to be significantly undervalued or entirely left out of the marketing strategy.

As you probably know, we've got a marketplace full of fantastic products to improve your business. Our JB Dealer Services Marketplace has everything from field service management to financing & accounting to human capital management to marketing, communications & e-commerce...we've got it all.

Since the Inflation Reduction Act was first signed in the summer of 2022, HVAC and plumbing contractors have been awaiting the numerous provisions included. Fast forward to the early months of 2023; several of these regulations now aim to promote energy-efficient tax incentives and new rebate programs that can benefit both HVAC and plumbing contractors and our customers.

Happy New Year, HVAC and plumbing professionals! We hope you had a wonderful holiday season and an even better start to 2023. Last year, we introduced monthly round-ups to recap the top HVAC and plumbing industry topics and trends. We will continue providing all the need-to-know information that could impact your operations in 2023. 

From recurring customers to successful referrals, you must apply a high level of customer service to every work order to build and maintain a profitable customer base. Research shows that 89% of consumers are more likely to make use of a service or purchase a product again following a positive customer service experience with a company.

Across HVAC and plumbing sales processes, countless factors can impact the number of leads in your trade company’s pipeline. Even with a proper strategy in place, failure to supply and power it with the right resources will result in the loss of potential customer revenue and the loss of numerous investments you made to develop a sales pipeline in the first place.

To maintain and scale a profitable HVAC or plumbing business, company owners must protect themselves each step of the way — especially with the proper business insurance. Investing in various types of business insurance protects your employees, company assets, and business at large from unexpected mishaps and protects your paying customers.

Keep reading to learn more about the various types of insurance, from worker's compensation to property insurance, that trade business owners should consider having, as well as the potential risks failing to insure your business can have on your operations. Let’s get started.