Have you read the recent article on achrnews.com covering different aspects of the EGIA 2019 event? A section about Drew Cameron's breakout session and his point about customer experiences grabbed my attention.

Can you believe it? Thanksgiving is merely days away. Some of you are probably traveling, while others are preparing to welcome friends and family into your homes. It’s a wonderful time for people to come together and enjoy one another’s company while reflecting upon the truly important things in life.