JB Warranties Blog

The majority of trade businesses rely on experienced dispatchers to maintain consistent, efficient technician and customer management — and HVAC and plumbing companies are no exception. With many of these day-to-day management tasks unfolding behind the scenes, it’s important for you to utilize dispatch services to streamline operations, increase technician efficiency and delivery times, and of course, grow your revenue.

It’s officially April, so you know what time it is - Customer Loyalty Month! Customer Loyalty Month is observed throughout April, which creates the perfect time to show appreciation for your HVAC and plumbing customers. In an industry so reliant on customer loyalty, contractors must understand the importance of recognizing customer loyalty and how to do it properly.

From recurring customers to successful referrals, you must apply a high level of customer service to every work order to build and maintain a profitable customer base. Research shows that 89% of consumers are more likely to make use of a service or purchase a product again following a positive customer service experience with a company.

We want our customers to have a great experience when they stop by our website for information. That’s why we thought we’d take this opportunity to point out a few handy tools that you may not be using (yet!).

In the HVAC and plumbing industry, spring is synonymous with the slowdown of business. But before the start of the season was associated with the dreaded “spring slowdown,” it was actually associated with something far more productive: Spring cleaning! As temperatures across the country become milder and reliance on heating and cooling decreases, for the time being, take advantage of the slow season to deep clean your company.

After pouring years of hard work into your plumbing or HVAC business, selling it can bring on a whirlwind of emotions. It’s an exciting time, but a nail-biting one for sure—how do you market your value? How will you exit the business? 

As with any successful business, proper financial management is key to your HVAC or plumbing company’s overall strength and longevity. Unfortunately, many small businesses fall victim to financial hardships due to mismanaged bookkeeping, incorrect tax filings, and all-around faulty business decisions. To nip any financial issues in the bud, you may consider investing in an accounting firm’s guidance.

As a contractor, you know firsthand that hefty install and repair bills can be a homeowner’s worst nightmare. When you finish the job, and your customers are in a better state of mind, you may want to consider offering an extended warranty plan to prevent future frustrations. Unfortunately, many warranty plans lack the necessary service and reimbursement coverages, resulting in an even larger headache for contractors and customers. 

Effective management of both your time and your finances is critical to running a successful HVAC-R or plumbing business. But when you’re operating on an already-tight schedule, it can be difficult to track your daily flow of money or plan for future growth. Fortunately, time-consuming tasks like payroll management, billing and invoicing, and estimating new projects can be automated for optimal time management. 

Each March, the U.S. recognizes Women’s History Month. Here at JB Warranties, we want to make a point to support women in the industries we serve. We’re proud to work with female HVAC and Plumbing contractors, and we appreciate your business.