It’s no secret that cybercrime has been on the rise over the past decade. Fueled by a digital shift that’s only ramped up since the start of the COVID-19 pandemic, cybersecurity experts anticipate the cost of damages induced by cybercrime will double from $3 billion in 2015 to $6 billion by the end of 2021. Moreover, as employers deploy more remote work and cloud-based solutions, cybercriminals access more opportunities to wreak havoc on unsuspecting businesses.
Daily operational tasks like work orders or payment processing can quickly pile up for field service-based businesses such as HVAC and plumbing companies. And when the workflow is hampered, technician productivity can decline. To effectively manage business operations, technicians, and equipment while out in the field, it’s wise to adopt a field service management (FSM) solution.
From a blind date to a job interview, you know first impressions can make or break your success. Now, consider a potential customer on a Google search for the top HVAC and plumbing services in the area. Without glowing reviews or an established online presence to make an excellent first impression, your company will quickly be buried under a list of competitors. To better place your business on top, you’ll need to maintain a healthy and positive presence in the world of third-party reviews—we’re talking Angie’s List, Google, and the ever-dreaded Yelp.
With the rise of WiFi-enabled products in the living room, kitchen, and even the bathroom, more than 14 million households across America are now hooked up to "smart home" devices. From aiding with accessibility to preventing in-home disasters, smart home technology provides customers with improved peace of mind while also offering a unique opportunity to boost your bottom line. Between add-ons and up-sells in existing maintenance or warranty programs, smart home technology can significantly drive profit for both HVAC-R and plumbing contractors.
Traditionally, the thought of team training would be enough to make even the most seasoned HVAC professional yawn. But what if we told you there was a better way to work through the course catalog that didn't involve rolling up your sleeves? Through virtual reality HVAC training, industry professionals have access to in-depth 3D simulations that help master the art of HVAC while never even having to leave the office.
I don't know about you, but this pandemic stuff is starting to get to me. I'm thankful that the industries we serve have "essential business" status so that many of our customers, partners, and friends can continue working. Otherwise, this whole situation is for the birds.
You probably didn't get into HVAC or plumbing because you are excited about IP addresses and wireless routers. But thanks to the Internet of Things (IoT) and smart home technology, you may need to familiarize yourself with these topics and more.