Gracie Diaz-Cabrera has been with JB Warranties for 8 years. She serves as our Customer Service Department Manager. As the longest tenured and original member of the Customer Service team, Gracie has seen JB Warranties change offices three times and has managed the team during a time of significant growth, with the department doubling many times over. Gracie has a positive attitude and tremendous work ethic. We are so grateful to have Gracie as part of the JB Warranties family.
Whitney Haynes has been working in the Claims Department and a part of the JB Warranties family for five years. She excels in problem solving and is always willing to go the extra mile in assisting customers. She serves as a mentor to other claims adjusters and is excellent at training new employees. Whitney truly is a team player in every aspect. We are grateful to have her as an employee and as a friend.
Don Seaward is the longest tenured member of the sales team here at JB Warranties. Don started in his current capacity as the Regional Sales Manager of Florida back in 2008, but his relationship with Mr. Bohannan goes back before then. Since 2008, Don has been the #1 salesman in the company every single year, accounting for a large portion of all JB Warranties business, affirming that Don is one of the foremost experts in HVAC warranty.
Houstin Engstrom joined the team in January of 2018 during the first wave of expansion. Houstin’s original territory was the city of Phoenix, a portal that he was able to grow and make significant progress in. Riding the momentum of a great year in 2018, Brett expanded Houstin’s responsibilities to the full state of Arizona for 2019.
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Bethany joined the claims department in October of 2018. This was a period of rapid growth for the company and for the claims department in particular. In less than two years, Bethany has shown that she is a fast learner and willing to roll up her sleeves and do the work that is required of a claims adjuster at JBW.