Problems with the supply chain aren't just a nuisance. For HVAC and plumbing contractors, these issues can cause delays in customer service, negative business reviews, and ultimately, lost profit. With ongoing supply chain delays only furthering these issues, HVAC and plumbing contractors must secure strong relationships with high-quality suppliers for optimal operations.
On this episode of Trade Talk, Chad Martin from Atwood Rentals HVAC shares his insight on why more and more customers and contractors are looking to them for help when purchasing a new AC system. He digs into the rent-to-own side of HVAC and how it's becoming more popular with contractors and customers.
While it's true that referrals lead to sales, it's important to recognize that you won't get referrals by wishing for them. Instead, referrals roll in when you can turn customers into advocates for your company. Your services must exceed customer expectations and entice clients to share your plumbing or HVAC company with others. But sometimes, you must also take proactive steps to get the referrals flowing.
In this episode of Trade Talk, Tommy Cue speaks with Ben Jackson and Dale Jackson from Jackson Services about how they've built a successful HVAC and plumbing business. They talk about going from an appliance company to HVAC and more, why they took their offerings down to one supplier, expanding from HVAC only to include plumbing, community involvement, and more. Their motto is to figure out what you do well and then do it.
In this episode of Trade Talk, Tommy Cue speaks with Janet Rudebeck from FieldEdge about what contractors can expect when working with them. They talk through the customer experience in regards to support and training, new features, and how the tool works. They also touch on the acquisition of Coolfront, and its benefits to dealers.
In this episode of Trade Talk, Tommy Cue talks with Theo Stathakis from Mingledorff's. They spend time talking about their dealer meetings and how Mingledorff's manages to keep its contractor base loyal. They also get into how COVID has caused them to find different ways to adapt to the new normal.
In this episode of Trade Talk, Tommy Cue talks with Jeff Scott from Atwood Rentals HVAC. They spend time talking about how Jeff went from being in the military to the VP of Sales at Atwood Rentals HVAC. They also get into how the rent-to-own HVAC space fills the gap for many HVAC contractors whose customers may not have the financial means for a new system.
In this episode of Trade Talk, Tommy Cue talks with Jimmy Hiller from Hiller Plumbing, Heating, Cooling, and Electrical. They spend time digging into how Jimmy got into the HVAC industry and how he's grown his company by taking risks, offering back to the community, and offering outstanding customer service.
September 1st marks the start of National Preparedness Month (NPM), a time for families and businesses alike to become involved in disaster planning. In 2020, we’ve seen plenty of disasters: pandemic, fires, earthquakes, hurricanes, flooding, a derecho storm, and more have wreaked havoc on many communities. If nothing else, 2020 has taught us that there’s no better time than now to create a plan to protect your business and employees.
In this episode of Trade Talk, Tommy Cue talks with Janet Rudebeck from FieldEdge. They spend time digging into the their product and how