Kevin Thornton

Kevin Thornton
VP & GM, Dealer Business Services Division
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Recent Posts

24 Jun 2026

HVAC Customer Financing: A Cooling-Season Margin Tool

By the peak of cooling season, the calls change. A system that limped through spring finally quits in a July heat wave, and the homeowner needs a decision fast. That urgency is good for your schedule. It is also where margin quietly walks out the door, because the customer is making a five-figure decision under stress and reaching for the cheapest number on the page.

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21 Jul 2025

Tools You Should Be Tracking: Guide to HVAC Asset Management

Misplaced tools, missing inventory, and messy records cost HVAC pros more than just time. Every lost part or forgotten piece of equipment can snowball into delayed jobs, frustrated technicians, and unhappy customers — all of which impact your reputation and, more importantly, your bottom line. While mental checklists and sticky notes may have worked back in the day, today’s operations demand a more proactive approach to run efficiently.

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23 Oct 2023

Why Your HVAC or Plumbing Company Should Offer Finance Options

As per a 2022 consumer market survey, homeowners consider home improvement projects a major investment; however, not all have the budget to complete such projects completely out of pocket. At a time when nearly 80% of homeowners would prefer to finance part—if not all—of their home improvement projects, have you considered the benefits of HVAC and plumbing financing? 

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18 Sep 2023

Grow Your Supplier and Distributor Relationships into Partnerships

Licensing, insuring, and funding your venture were likely some of the first steps you took to kickstart your HVAC or plumbing business. Now that you’re on the path to long-term success, creating mutually beneficial relationships with your suppliers and distributors is equally as important.

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24 Jul 2023

Top 5 Types of Water Filtration Systems Plumbers Should Offer

As a plumbing professional, nothing matters more to a profitable operation than the ability to meet consumer demands with a variety of service offerings. With consumers today specifically seeking health and wellness enhancements for their homes, water filtration services are a lucrative addition to your service offerings that help homeowners ensure their drinking water supply remains safe.

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10 Jul 2023

Best Practices for Managing Plumbing Projects and Timelines

Whether it’s a new residential development, an under-construction commercial storefront, or even an old-fashioned property flip, all major plumbing projects share one thing in common: the need for effective project management. Every seasoned contractor will tell you that robust plumbing project management is the key to seamless completion, satisfied customers, and superior contracts.

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