Here at JB Warranties, it’s no secret that we’re major advocates for purchasing a reliable extended warranty to protect customers’ equipment, their homes, and, most importantly, their peace of mind. However, we’ve also served as in-field technicians and we understand that sometimes, upselling a customer on an extended warranty coverage after an already-expensive system installation can be tricky. 

With a snowballing number of urgent winter service calls soon to roll in, the last thing HVAC service providers want to battle at the start of the New Year is employee burnout. Across the HVAC industry, compounding factors like continuous labor shortages throughout periods of overwhelming demand have triggered concerns for HVAC tech burnout — and the harmful impacts it has on businesses. 

Welcome back, plumbing and HVAC experts! JB Warranties is back again with another Monthly Round-Up — our last of 2023! We’ve spent the past 11 months (22 months when you count our 2022 Round-Ups, too!) scouring the web to gather the latest news, events, and trends that have swept across the trade industry. As the holiday season ramps up, we’re back again to look towards 2024.

While the title “Master Plumber” indicates that you’ve obtained the highest level of expertise in your field, it doesn’t imply that you’ve also mastered other elements of the plumbing business, like how to promote your services—and that’s okay! Most people who can swap out a water heater in record time or shimmy into a trench box for a burst pipe don’t focus heavily on plumbing advertising ideas.

Did you know that roughly 40% of sales leaders miss their annual revenue targets? While there are an array of uncontrollable factors that could impact overall plumbing sales success—hello, a global pandemic and widespread supply chain delays—a leading, yet manageable factor is a lack of company sales skills. Without proper plumbing sales training, the average plumbing company will struggle to gain customer leads, boost profit margins, and ultimately, fail to hit revenue goals in 2024. 

While many of the supply chain delays and service challenges of the COVID-19 pandemic are behind us, they’ve taught HVAC business owners a very valuable lesson: It’s integral to future-proof your operations to sustain business growth, especially in the face of an unstable economy or uncertain horizon. Though you never know what tomorrow will hold, you can prepare with confidence.

Welcome back to another Monthly Round-Up, our periodic report of the industry's current state—but more importantly, we want to wish you a very Happy Holidays, from our team to yours! After we made it past Brown Friday, we scanned the web to gather the latest industry trends and events for you.

As Thanksgiving approaches, it's the perfect time to reflect on the year that has passed and express our gratitude to our customers and partners. At JB Warranties, we are truly thankful for the remarkable journey we've had this year and the incredible partnerships that have allowed us to thrive. Today, we take a moment to extend our heartfelt thanks to all of you.

In today’s budding era of advanced technology, the conversation of virtual reality (VR) has made its way into countless industries. From personal entertainment to advanced offline and online training solutions, there is certainly no shortfall of opportunities VR technology seems to offer society. But did you know that VR solutions even offer expansive opportunities for those in the HVAC workforce?

When it comes to HVAC warranties, the majority of homeowners and new buyers aren’t aware of the full capabilities and features of their system plans. Beyond the extended coverage for component defects, system damages, and general breakdowns, many HVAC extended warranties are also equipped to transfer from the original or current owner of the property to the recent buyer.