Natalie Richburg has been with JBW in the Customer Service/ Inside Sales department since February 2019. In a year and a half, Natalie has demonstrated again and again that she is a true real team player.

In this episode of Trade Talk, Brian Bohannan talks with Jeremy O'Hara from Service Fusion. They spend time digging into the their product and how their product can improve your field service business.

As a contractor, you know firsthand that hefty install and repair bills can be a homeowner’s worst nightmare. When you finish the job, and your customers are in a better state of mind, you may want to consider offering an extended warranty plan to prevent future frustrations. Unfortunately, many warranty plans lack the necessary service and reimbursement coverages, resulting in an even larger headache for contractors and customers. 

September 1st marks the start of National Preparedness Month (NPM), a time for families and businesses alike to become involved in disaster planning. In 2020, we’ve seen plenty of disasters: pandemic, fires, earthquakes, hurricanes, flooding, a derecho storm, and more have wreaked havoc on many communities. If nothing else, 2020 has taught us that there’s no better time than now to create a plan to protect your business and employees. 

In this episode of Trade Talk, Nick Ahrens talks with Mark Hatala from LG. They spend time chatting about the changes to the HVAC industry in 2020 and extended warranties.

From a blind date to a job interview, you know first impressions can make or break your success. Now, consider a potential customer on a Google search for the top HVAC and plumbing services in the area. Without glowing reviews or an established online presence to make an excellent first impression, your company will quickly be buried under a list of competitors. To better place your business on top, you’ll need to maintain a healthy and positive presence in the world of third-party reviews—we’re talking Angie’s List, Google, and the ever-dreaded Yelp. 

Maritza Cabrera was assigned a small portal that consists of two counties within the Dallas - Fort Worth metroplex where we are headquartered, a territory that has been worked pretty consistently over the last 10 years.

Every field service business needs leads to be successful. Although they don't guarantee sales, they can help you find new and potential prospects to target. Relying on only one source for leads isn't a smart move, so your approach and strategy must be effective for your business. If you're looking to gain leads for your field service business, you need four essential strategies.

Bethany joined the claims department in October of 2018. This was a period of rapid growth for the company and for the claims department in particular. In less than two years, Bethany has shown that she is a fast learner and willing to roll up her sleeves and do the work that is required of a claims adjuster at JBW.